GENERAL POLICY FOR ALL CONSUMERS AND MEMBERS

1. Orgpick an integrated organic agriculture product & service provider, in which consumers agree to purchase farm products from our group of farmers/suppliers/franchise/agents which are registered with Orgpick.

2. Orgpick consumers understand that agriculture has its inherent risks and uncertainties that are related to the changing climate, water availability, labor availability and incidence of pests and diseases, and therefore, the quantity, quality, and consistency of supply of the farm produce cannot be guaranteed.

3. Orgpick verifies and ascertains the authenticity of the farm produce and other products supplied by farmers/suppliers/franchise/agents.

4. Orgpick, within its capacity as a protocol conducts routine quality control checks in order to ensure that the farmers who supply to Orgpick are using organic farming practices.

5. Consumers who wish to be part of Orgpick can register online at www.orgpick.com. Wherein they will receive organic fruits & vegetables, organic exotic vegetables, organic grocery, organic home care products, organic snacks, organic instant food products, and bakery & cookies. Also register with our Andriod App & IOS App.

6. Consumers who do not reside within Pune city cannot purchase the fruits & vegetables. They can purchase only organic groceries and other products.

7.Orgpick uses www.orgpick.com as its official payment gateway, and we do not have access to or store any data related to credit cards or debit cards of our customers.

8. All prices are inclusive of government tax, where applicable.

SHIPPING, CANCELLATION AND REFUND POLICY

1. Kindly note that the weight of fresh produce reduces during shipping, and therefore, we cannot guarantee the weight consistency of the package. In the event of deficit supply due to adverse weather conditions or other agricultural factors, the impact of deficit supply will be shared equally by all Orgpick consumers. Similarly, when there is surplus the same would be distributed equally among the Orgpick consumers to compensate for the deficit supply, if any.

2. In case you are not at home at the time of delivery, your basket will be delivered to the designated person indicated by you (neighbour or security guard). Please write to us customercare@orgpick.com

3. In case any item(s) are not delivered to you or if the quantity of item(s) supplied to you is less than what you were billed for, then Orgpick will supply the undelivered item or deficit quantity at the time of the next delivery. If we cannot supply the undelivered item or deficit quantity within 07 days because the item is out of stock or due to any other reason, then you will receive a refund on the deficit quantity within 3 to 21 days.

4. In case of any spoiled/damaged or “Not-fit-for-consumption” items, or if you are not satisfied with the quality of the items supplied to you, we will replace the damaged or spoiled products. The replacement request should be made to our customer care team for perishable food like fruits, vegetables, etc. within 2 days and non-perishable goods like Groceries, Beverages, Ready to Eat, Bakery & Cookies, Snacks, HomeCare and Superfoods within 7 days of order received to you. In case, if replacement of the items can not be provided to you, that amount will be refunded to you and will be reflected in your Account Or wallet within 3 to 21 days. For replacement request & feedback please call us or email at customercare@orgpick.com

5.You as a customer can cancel your order on the same day, by contacting our customer care team or by writing to us. In such a case we will refund any payments already made by you for the order.

6. To request a refund please call us or email at: customercare@orgpick.com